AGH Certified to ISO 9001 Quality Management System by DNV GL


Allegan General Hospital (AGH) has been awarded by DNV full certification to the ISO 9001:2008 Quality Management System.

“Allegan General Hospital is dedicated to providing the safest and most effective healthcare services possible,” says Amanda Haverdink, Chief Risk, Compliance, and Privacy Officer at AGH. “ISO certification not only reflects that, but helps to empower it. The certificate is just a piece of paper, but the effort required to achieve it fundamentally transforms the way we do business. ISO 9001 is ideally suited to the complex, people-intensive challenges of running a hospital.”

ISO 9001:2008 is the most widely-accepted quality management system in use around the world, and is quickly gaining acceptance among US healthcare providers as a foundation for their quality and patient safety programs.

“Allegan General has worked hard to achieve this certification, and they have done so with unwavering commitment from their top leadership to make their hospital the best it can be,” says Patrick Horine, President of DNV - GL Healthcare. “ISO certification isn’t just an award or trophy for something you’ve done, it’s public evidence that you are at the top of your game with an obvious plan in place to make excellence an every day objective.”

ISO 9001 brings science to the art of caregiving; it helps to standardize processes around things that are proven to work, by the people doing the work, thus empowering frontline workers while creating an environment of predictability for the entire organization. The ultimate impact of ISO within hospitals is the reduction or elimination of variation, so that critical work processes are done consistently and the “best ideas” aren’t held by one person or one department, but are ingrained in the organization itself.

Businesses that implement ISO do so for both the internal and external benefits. Internally it helps staff create clear and consistent processes of patient care, and ensure that progress is constantly being made toward specific quality objectives. Externally, it tells the public, as well as insurers and regulatory agencies, that the hospital is not only talking about quality, but is pursuing it with discipline and transparency.

“ISO 9001:2008 is like sheet music for an orchestra or band; it gets everyone on the same page,” says Haverdink. It also helps us demonstrate consistency, customer service focus, and continual improvement in our everyday work of providing exceptional, compassionate, and personalized healthcare to our community.”

About Allegan General Hospital
Allegan General Hospital is a community hospital that focuses on providing exceptional, compassionate and personalized healthcare to the community it serves. Allegan General offers a wide range of healthcare services to the community including vein care, surgery, sleep center, emergency, pain management, physical rehabilitation and mental health. For more information on the hospital, visit

About DNV GL
DNV GL Healthcare, with offices in Cincinnati and Houston, is a division of DNV GL - Business Assurance, part of the DNV GL Group, an independent foundation dedicated to safeguarding life, property and the environment. Globally, DNV GL - Business Assurance has more than 100 offices and is one of the world’s leading certification, assessment and training companies. For more information about DNV hospital accreditation, visit

Back to News Listing