AGH Switching to New Patient Portal on 2/1

1/29/2018

Allegan General Hospital (AGH) is pleased to announce we will be switching to a new patient portal on February 1, 2018. Our new patient portal will be hosted by Allscripts and it is called FollowMyHealth.

A few benefits of the FollowMyHealth patient portal are:

  • It has a free app, which will allow patients to access their AGH portal account on a mobile phone.
  • We will now be able to grant parents access to their child's patient portal. Parents interested in having access to their child's portal should speak with a staff member in Medical Records or Registration. Individuals will be asked to present a form of identification and their child's birth certificate. If a parent is requesting access to a portal for a child over the age of 12, the child will need to be present to sign a form giving the parent access.
Please be aware for the first few months, hospital results and data will only be added to the FollowMyHealth portal in the form of Continuity of Care documents. A hyperlink will be found in this document to quickly navigate to any test results. In a few months, additional features and functionality will be implemented, including a list of results, without having to open the Continuity of Care file. We are confident when the portal transition is fully complete patients will love our new portal!

Individuals, who currently have patient portal at AGH, should have received an email on February 1 with a link to create a FollowMyHealth account. Individuals, who don’t currently have a patient portal account at AGH and would like to set one up, should ask for the portal and provide an email address the next time you are registered for AGH services after February 1.

Please note there are currently separate patient portals for our ambulatory clinics, which include Allegan Medical Clinic (NextGen), Otsego Medical Center (NextGen), Fennville Medical Center (NextGen), Gobles Medical Clinic (NextGen), Allegan Orthopedics & Sports Medicine Center (Greenway), Allegan General Surgery (Greenway), and West Michigan Cancer Center – Allegan Campus (Mosaiq). You are encouraged to sign up for each of the clinic portals in addition to the AGH portal. As different electronic medical record systems are used by AGH and the clinics, clinic records do not flow to the AGH portal. We hope to improve this challenge for you, our valued customers, in the future.

Patients who encounter any issue with account creation or have any questions following our February 1 transition to FollowMyHealth are asked to contact the FollowMyHealth support team at (888) 670-9775 or by emailing support@followmyhealth.com. Hours of service are Monday - Friday, 8 AM - 8 PM EST, excluding US national holidays.

Please take note following our patient portal transition to FollowMyHealth on February 1, there will be no updates to the current patient portal hosted by Relay Health. Only historical data will remain there.

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